CDL Holders: What to Do When a Driver’s Violation Doesn’t Show Up on Your Dashboard

As a Commercial Driver's License (CDL) holder, staying on top of your compliance status is crucial for your career. If you find yourself in a situation where a violation doesn't appear on your dashboard even after two weeks, taking immediate and proactive steps is essential to avoid complications.

1. Request Test Result Copy from Employer

First, request a copy of the test result from your employer. This document is vital as it contains the Medical Review Officer’s (MRO) name and phone number, which are essential for resolving the issue. If your employer hasn’t provided this information, contact them promptly to obtain it.

2. Contact the MRO

Next, reach out to the MRO directly. Use the contact information on the test result to call the MRO. There could be an error or delay on their end causing the issue. The MRO can provide clarity on any discrepancies and help expedite the resolution process.

3. Driver’s Ownership of Test Results

It's important to understand that, according to Department of Transportation (DOT) regulations, you are the owner of your test results, even if your employer paid for the test. This means that if you request the results, your employer is obligated to provide them to you. This ownership ensures that you have access to crucial information needed to address any delays or issues.

4. Possible Reasons for Delay

Delays can occur for various reasons, often due to mismatched information. Verify that your CDL number or other identifying details entered by the MRO match the records held by your State DMV. Common problems include transposed digits or illegible numbers, and in some cases, drivers might mistakenly enter their Social Security Number (SSN) instead of their CDL number. Ensuring this information is accurate can help prevent unnecessary delays.

5. Take Proactive Steps

Taking proactive steps is key. Don’t wait for the violation to appear automatically on your dashboard. Investigate the issue promptly to avoid further complications. Timely action can make a significant difference in ensuring compliance and maintaining your driving privileges.

In conclusion, managing and addressing any delays or discrepancies in your violation records is essential for staying compliant and safeguarding your career. By following these steps and taking immediate action, you can resolve issues effectively and continue your driving career without unnecessary interruptions.

If you’re facing issues with compliance or violations, our Substance Abuse Professional (SAP) return-to-duty program is here to help. Our expert team can guide you through the necessary steps to regain your CDL and ensure you remain compliant with DOT regulations. Contact us today to learn more about our SAP services.